Holly Deiaco-Smith was feeling homesick while studying abroad in France when she was 19 years old. An encounter at the post office changed everything and led to a decades-long friendship.
SCOTT DETROW, HOST:
Time now for “My Unsung Hero,” our series from the team at the Hidden Brain podcast. “My Unsung Hero” tells the stories of people whose kindness left a lasting impression on someone’s else (ph). Today’s story comes from Holly Deiaco-Smith. When Deiaco was 19 years old, she studied abroad in northeastern France. At first, she was excited for the adventure, but culture shock set in quickly, and after a few weeks, even the simplest of tasks felt overwhelming.
HOLLY DEIACO-SMITH: I was feeling pretty sad, lonely, isolated. And I could understand the language somewhat, but I was terrible about speaking it. My accent was terrible. People could not understand me. And I was just constantly emotionally exhausted, but I knew that something good was coming. My mom had sent me a care package, and in that care package, I knew she had sent Skippy peanut butter, which at that point, I could not find peanut butter anywhere in France. So this was really exciting for me. Like, I had these visions of me, like, digging my spoon in there and eating my peanut butter right from the jar.
And so I went to the post office, and the attendant did not speak English. And I spoke to her in French, and she could not understand me. And I could see that I was not going to get my care package, and I just started feeling pretty hopeless. And that’s when my unsung hero appeared. Her name is Madame Chantal Jouve, and she also was at the post office at that moment. She stepped in and she looked at me and said, in English, can I help you? And she spoke to the attendant, and within two minutes the package was in my hands.
Madame Jouve invited me to have dinner with her and her family on Sunday. And it became a regular thing every Sunday to have dinner with her and her family. And it was a safe place for me to practice my French without all those feelings from before where I would feel sad, frustrated, just kind of hopeless. And I really felt like I was at home there.
(SOUNDBITE OF MUSIC)
DEIACO-SMITH: To this day, her act of kindness has influenced my life in many ways. I tend to pay attention a little bit more for people who might need help. And I offer kindness and offer that help to a stranger, and I’m forever grateful that Madame Jouve did that for me.
DETROW: Holly Deiaco-Smith lives in Pennsylvania. Decades later, she and Chantal Jouve are still in touch. You can find more stories of unsung heroes and learn how to submit your own at hiddenbrain.org.
Copyright © 2026 NPR. All rights reserved. Visit our website terms of use and permissions pages at www.npr.org for further information.
Accuracy and availability of NPR transcripts may vary. Transcript text may be revised to correct errors or match updates to audio. Audio on npr.org may be edited after its original broadcast or publication. The authoritative record of NPR’s programming is the audio record.
